Page 14 - Fedral Mogul News Collection

Bradford United News - Issue 2

Good Health – Assembly, Dorothy Blair – Warehouse,
Andy Branthwaite – Warehouse, Lisa
Brassington – P & S, Stephanie Casey –
First Aid Team Adds restaurant, Maria Charuk – Assembly,
Karen Ludlow – Warehouse, Deanne
Another Member Parker – Assembly, Jackie Pickles –
Assembly, Michael Sunderland – Goods
Inwards, Julie Tod – Assembly and Ann
TEPHANIE CASEY, restaurant Wright – Post Room, also all security
Smanager, has recently passed personnel.
the First Aid at Work course to In addition to the qualified first-aid
team, the company also retains the
qualify as one of the company’s
services of Dr Nicholas Ball who runs a
first aid team. surgery on site every Thursday between
Other first-aiders are:- Gillian 3.30 and 5.30pm. Appointments to see
Ackroyd - customer services, Victor the doctor can be made in advance via
Bamfield – purchase ledger, Elaine Biggs Jenny Kirk on extension 8217. ❖

Ken Ford & Bryan Knott. Engine
On Approval

Brake Re-Line Scheme Brands On
Proves Big Hit

ederal-Mogul displayed all five of Show
Fits industry-leading brands on one Letter-Line is your opportunity to
integrated show stand for the first time
at the Commercial Vehicle Show at the have your say, in public, about he AE and Payen brands had a strong
NEC. any issue which affects you in Tpresence at this year’s Engine
The show was the venue for a major Remanufacturers’ Show at the
CV industry service initiative by Federal- your working environment. Donington Exhibition Centre in March.
Mogul. The CV Brake Re-Line Approval As well using the show to launch the
scheme will establish a network of ap- J UST WRITE TO THE EDITOR company’s new one-stop-shop app-
proved re-line specialists which will be (care of Melanie Marchant) and, lications guide combining all AE and
audited annually to achieve bronze, sil- as long as you’re not actually sin- Payen product, it also announced the
ver or gold award standard in brake re- gling out an individual for criti- introduction of an extended range of
line servicing. Marketing director, Ken cism (which should be dealt with Payen headbolts and displayed a revised
Ford, explained, “We intend our approved through the proper channels), range of AE and Payen trouble tracer
award rating to be regarded as an indus- we’ll publish it. charts, the popular fault-finding,
try-recognised standard.” ❖ diagnostic and solution charts. ❖

Survey Helps

Shape Our

Customer Service

UK Leads The Way On

Talking To Customers

ustomer satisfaction is the single most important focus
Cfor the business.
One of the first actions put in place under the key goals
plan was to create a customer survey to find out what they poor service find other ways to express their opinions – like
think of the service we provide. walking away.
Survey two results show an increase against each category Does that make the survey invalid then? Well, yes and no.
compared with survey one – a small increase it’s true but, in It’s better than nothing – and the other European LDCs have
the right direction. seen what Bradford is doing and realise they need to follow suit
Sounds good, but life’s never that simple. The fact is, – and one thing it tells us very clearly is that we need to find a
6 far too few customers are returning the surveys and, of better way to ask the questions.
Perhaps a telephone survey. Perhaps face-to-face inter-
the ones who do, the feeling is that they are from cus-
❖
tomers who already like us. Customers who have had
views. Have you any ideas?