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INTRODUCTIONThis guide has been prepared by UGLE with support from the MCF to assist Metropolitan, Provincial and Lodge Almoners to undertake their important roles. It highlights the key issues which have been known to arise and signposts the reader to tips and advice as well as additional resources where more detailed information is explored on a particular topic. One of the core values of Freemasonry is to look after the welfare of Freemasons and their family members. As part of a support team, the Metropolitan, Provincial and Lodge Almoners make a vital contribution to the realisation of this value. As the main focal point, often in times of stress and high emotion, these are challenging roles, but they are also highly rewarding ones which are truly valued by those who need support. We hope that this guide will assist you in the effective delivery of your role. The following pages include frequent references to pastoral care which is at the heart of the Almoner%u2019s role. The term has different meanings for different people, but, in the context of this guide, we are defining it as %u2018providing emotional and practical support to brethren and their immediate family%u2019. For your personal wellbeing and those whom you support, it is important that you understand the need to follow the simple wellbeing advice and lone visiting principles contained within this guide, as well as being aware of the things to look out for. Ensuring wellbeing is important and is about being aware of vulnerable adults, children and young people and taking appropriate steps to protect them from physical and emotional harm. On behalf of us all, thank you for taking on this important role and for making a real difference. 3