Page 17 - Demo

QUICK TIPS FOR SUCCESSFUL CONVERSATIONSVisits %u2022 Arrive on time. %u2022 Introduce yourself and say how nice it is to see them. %u2022 Wait to be invited in, but if they don%u2019t then ask. %u2022 Ask before you sit down. %u2022 Explain why you are visiting. %u2022 Mute your mobile phone. %u2022 Listen attentively. %u2022 Ask open questions and be observant. %u2022 Leave with a smile and suggest a date and time for your next conversation.Phone/video call %u2022 Make sure you have the right person. %u2022 Introduce yourself and explain who you are. %u2022 Explain why you are calling. %u2022 Speak clearly and confidently. %u2022 Listen attentively. %u2022 Ask open questions. %u2022 Repeat back key information to ensure it is correct. %u2022 Promise to contact them again and suggest a date and time for your next conversation.17