This area of the website details the various legislative
and regulatory compliance issues we must adhere to when trading via this
website. A review of this policy has been carried out to comply with the 2018 General Data Protection Regulations.
Our aim is to treat our website visitors and all our
customers as we expect to be treated ourselves. We have added this element
of the website to reassure visitors and customers that we understand the
application of the Data Protection Act, associated laws and self-regulatory
schemes that are designed to protect the consumer.
privacy instrument, we are voluntarily committed to a Self Assessment
procedure. In addition to this, we welcome any
suggestions you may have that would help us improve our service to
Legislative and regulatory
Without our customers we would not have a business
therefore we seek to comply with legislation designed to protect the
rights of the consumer and we have no wish to compromise those rights
in any way.
Mickfield Hostas is a UK registered business and, as such, is subject
to UK laws governing business operations.
To find out more visit the Information
Commissioner's Office website
Modern information and communication technologies
play a fundamental role in the activities of an organisation like Mickfield
Hostas. This website complements our UK nursery operation as an information
resource. We simply couldn't cost-effectively include the range of information
contained within this website in hard copy form. This website enables
us to update our information on a regular basis without passing unnecessary
costs onto our customers.
various statutory and voluntary controls in place to protect the customer
using our website and trading with us.
Organisation name: Mickfield Hostas
Address: The Poplars, Wetheringsett Road, Mickfield, Stowmarket,
Suffolk, IP14 5LH, UK
Website address: http://www.mickfieldhostas.co.uk
Data Controllers/processors: Yvonne Milton and Melanie Collins
Visitors with Anonymous Access
You can access our Web site home page and browse our site without
disclosing your personal data. Visitors are not required to register to view any content and we do not operate an e-commerce platform.
services and links of our Web site
Our Web site is securely hosted by BT and does not enable our visitors
to communicate with other visitors or to post information to be
accessed by others.
Collection of Information
Collection and Purpose Specification: lawful basis for processing:
All our data processing falls into the category of consent:
If a customer cannot purchase our plants in person, they can elect to mail order. At this point the customer consents to provide us with a name, address, delivery details and contact telephone number, when they place an order with us. We then get in touch when we are about to dispatch their consigment, request and process their payment details.
Beyond names, addresses and telephone numbers we do not collect any personal data from
our visitors when they use our services. We do not collect information
about our visitors from other sources, such as public records or
bodies, or private organisations. We do not collect or use personal
data for any purpose other than to mail orders placed. We operate a paper wish list where customers have specifically asked to be informed if a specific plant becomes available to buy.
Our monthly newsletter has to be subscribed to by a recipient, and that service is managed through Mail Chimp. Existing subscribers can opt to discontinue their subscription
at any point by selecting the option at the foot of each newsletter, or the email, which delivered the newsletter. They will be removed from the address list automatically.
As a plant nursery our visitors and customers are predominantly
adults. However, we are aware that children may browse the website.
All visitors to our website are treated in the same way and we do
not knowingly collect personal data from children, or any other
visitor. We do not collect data relating to the age of our visitors,
therefore, we cannot say that we are taking specific steps to protect
the privacy of children who disclose their personal data to us.
We apply the same level of personal data protection to all our customers
and, as personal data is not collected via the website but via email,
post or telephone, we are happy that we are doing all we can to
protect the privacy of children.
and Visitor Choice
We do not disclose any personal data to our subsidiaries or other
We do not give visitors to our Web site the option of using a secure
transmission method to send us their personal data as we prefer
them to contact us directly.
We have implemented security policies, rules and technical measures
to protect the personal data that we have under our control from:
- unauthorised access
- improper use or disclosure
- unauthorised modification
- unlawful destruction or accidental loss
All our employees and data processors, who have access to, and are
associated with the processing of personal data, are obliged to
respect the confidentiality of our visitors' personal data.
We ensure that your personal data will not be disclosed to State
institutions and authorities except if required by law or other
We also have SSL certification
in operation on the website to avoid being classed as unsecure, despite not processing customer data through the website.
to the personal data we may hold about you
You can ask us whether we are keeping personal data about you.
Upon request, we will provide you with a readable copy of the personal
data which we keep about you, within a month - although we may before
require proof of your identity. We will provide the information
without any charge.
We allow you to challenge the data that we hold about you and, where
appropriate, you may have the data:
- rectified or amended
We reserve the right to refuse to provide our visitors with a
copy of their personal data, but will give reasons for our refusal.
We do, however, allow you to challenge our decision to refuse
to provide you with a copy of your personal data.
The Poplars, Wetheringsett Road, Mickfield, Stowmarket, Suffolk, IP14
Phone or fax on 01449 711576